MyAccount FAQs
Q. Why are you getting rid of the Checkfree billing and payment option?
We feel that this change will prove to be a benefit to our customers. Undercurrents Energy has added Paperless Billing, One-Time Payment and Automatic Monthly Payments to our website. Using MyAccount you will have access to several billing and payment options and up to 24 months of bill history. We also provide access to bill analyzer and energy audit tools designed to give you more control over your energy use. That is the benefit of Changes to Paperless Billing
Q. I pay and receive my bill through my banking institution, what will be different about how I receive and pay my energy bill?
As of the 28th of May, you will not receive bills through your institution’s website. You will only be able to see up to 6 months of historical bills. You can still continue to pay through your banking institution’s website but will not be able to view a current bill.
Q. Will I still be able to pay my other bills using CheckFree?
Yes. Our changes to Paperless billing do not affect any
Q. Why have you stopped bill presentation through Checkfree/MyCheckfee account?
Undercurrents Energy is always looking at ways of improving customer’s experience. By creating our own paperless program we are able to provide payment history of up to two years, real-time payments, bill analyzing tools, and other added services.
Q. Will my other billers be affected?
No, your existing relationships with other billers who choose to continue using CheckFree will not be affected.
Q. Will I still be able to view previous bills?
Yes, once enrolled with MyAccount you will be able to view bill history up to two years
Q. Will my auto draft continue through CheckFree?
You will not be able to automatically draft an Undercurrents Energy bill payment via CheckFree, but Automatic Monthly Payments can be easily set up through MyAccount.
Q. Why should I register for My Account?
My Account gives customers easy to use tools that will assist them in evaluating and managing their energy use and determining which energy conservation programs are right for them. Other features include:
- Pay your bills online immediately.
- See 24 months of your previous energy usage.
- Get conservation tips customized to your usage for home or business.
- Check your account status and latest payments.
- Analyze and graph your energy use.
- Find ways to save energy and money.
- See how the weather affects your usage.
- View your energy usage month to month or year to year.
- Compare your energy usage to other homes of the same size.
- Complete a detailed Energy Audit.
